Refund Policy

Refund Policy

At Ouulala Collective, we want you to love your purchase! If you're not completely satisfied, we're here to help.

Eligibility: You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, unworn, and in its original packaging with tags still attached.
Request: Please email us at ouulalacollective@gmail.com to start a return.
Non-returnable Items: Certain items such as sale items, gift cards, and intimate apparel (e.g., swimsuits, undergarments) cannot be returned.
Condition of Returns: Items showing signs of wear, alteration, or damage will not be accepted.

Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, you will receive a refund to store gift card as we do not offer refunds to original payment method at this time.
Shipping costs are non-refundable.

We currently do not offer direct exchanges. If you would like a different size or color, please return your item for a refund and place a new order.

To return your product, please start a refund request for the return address.
You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you received a defective or incorrect item, please contact us at ouulalacollective@gmail.com within 3 days of receiving your order.
If the purchased product is lost or stolen, please collect evidence and contact us immediately.